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What is the LCI Loyalty Program

July 10, 2018 by: Larry Chase
In order to provide value to our loyal, professional customers, LCI Paper offers a professional only Loyalty Program which gives members access to special discounts and rewards. Eligible members will receive: A discount on every order they complete with LCI …

What is UPS SurePost

UPS SurePost is a residential economy service between UPS and USPS. UPS picks the package up at our location and handles the shipment & tracking to the destinations local USPS hub. USPS will make the final delivery to your residence. …

How Do I Track My Order?

When your order ships, a shipping confirmation email will be sent to you with instructions on how to track your package. You can also track you package in your Account (if logged into your account at time of purchase) or …

How Do I Remove Items from My Cart?

Next to the item you’d like to remove, click the down arrow on the right side of the Update Button. Select Remove. Repeat for each item you’d like to remove.

Do You Offer Free Shipping?

Many times throughout the year LCI Paper does offer Free Shipping based on a minimum basket total. This total must meet the minimum order threshold after all additional promotional codes and offers are taken. You can see our current Free …

How Much Does Shipping Cost?

Shipping rates and delivery times can be calculated once your items are in your cart. Navigate to the basket page and look for Shipping Times & Rates. Click and enter your Country & Postal Code. The site will calculate costs …

Can I Make a Product Exchange?

An exchange will be treated as a separate transaction. We will issue and RMA for the items being returned and you would place a new order for the items required. Returns will be processed in accordance with our standard Return …

Do You Charge Sales Tax?

Sales tax is charged on all orders that ship into the state of Massachusetts (MA). Sales tax is not applied to orders that ship outside of the state of MA.

Shipping Methods Offered

From standard to expedited we offer a variety of shipping methods from UPS and USPS. Our current offering is: UPS Domestic UPS Ground UPS 3 Day Select UPS 2nd Day UPS Next Day Air UPS Next Day Air Early AM …

How to Make a Return

July 9, 2018 by: Larry Chase
Call us for a Return Merchandise Authorization number (RMA) and return instructions at 508.281.5088, Monday-Friday 8am-5pm EST. Returns without a RMA will not be accepted. The RMA will be emailed to you. Please print and include in your return package. …