Order Edits & Substitutions?
If you need to make an item change, quantity change or any order related change, please contact an LCI Paper Specialist immediately. We do not guarantee we will catch your order. If the contents of your order has been pulled, packed, prepped or shipped we can not stop it. If the order is caught we will cancel & refund your order so you can place a new one.
LCI Paper will not be responsible for an order placed on our website, over the internet or by phone that has shipped, regardless if you have spoken to a representative or entered a support case. Only once an order is refunded, will it be considered stopped or cancelled.
Order Edits & Substitutions Faqs
Can I update an order quantity, ship method or item and pay the difference?
If you require a change to the original order, if caught, will be cancelled and a new order must be entered. We can not amend orders.
I was called and told you do not have enough stock on hand to fill my order, what should I do?
If we do not have the full order amount available or the item is backordered or discontinued we will notify you before shipping. If you accept the order reduction or prefer to cancel the item from your order, our Paper Specialists will handle this internally. We will refund the difference back to the same payment method used at the time of ordering.
If you want to substitute for another item, the original order will be cancelled so you can place a new order. We can not amend the current order. Upon your request our Paper Specialists may make comparative recommendations and offer to send you free samples for comparison.
What if I’m unsure about your recommendations for a substitution?
LCI Paper will not be liable for product recommendations. It is strongly advised you accept the samples prior to ordering.
