Cancelling an Order

We do our best to process & ship orders quickly, therefore we can not guarantee any cancellation requests. If you need to cancel an order, contact an LCI Paper Specialist at 508-281-5088 & submit a support case. Upon request, we will do our best to cancel your order, however we are unable to guarantee this will happen. Only after your payment method is refunded will the cancellation be considered accepted or complete. We will not be liable for orders shipped, even if a cancellation request has been made.

Cancellation Faqs

If I speak to a representative will that guarantee my order is cancelled?

Due to order processing speed we do not guarantee order cancellations even when speaking directly to a representative. Order cancellation is only considered complete once the order has been refunded & you have received an email stating the cancellation has been completed.

What if an order ships that I thought was cancelled?

Once an order has shipped there is no way to cancel, stop or redirect your shipment. We do not guarantee cancellations. Upon delivery of your order you can arrange for an RMA and return the package. Please read our LCI Paper Return Policy for details.

Can all orders be cancelled

Once into production some orders can not be cancelled. Typically this includes, custom productions and samples.

Is there a charge to cancel an order

Cancellation fees may apply to orders in production that are stopped. Cancellation fees are case by case and based on time, materials and labor. For example, cancellation fees will be charged for print proofs, dies, cutting, scoring or any associated costs.