When Will My Order Ship [top]
We normally ship your order the same day when received beforeOrders for our personalized products will ship in 3-4 days after receipt.
Orders for personalized products placed in conjunction with our blank invitations, wedding envelopes or specialty paper will ship separately. You will not incur additional shipping charges for this.
USA Destinations [top]
For US destinations we ship our products by UPS. During the checkout process you can decide the UPS shipping method you prefer. UPS will not pick up or deliver on US Federal Holidays, Saturday or Sunday; this includes Next Day Air shipments. For instance, Next Day Air shipments dispatched on Friday will arrive on Monday. Exception to this rule is UPS Next Day Air Saturday Delivery. Currently, this is not an option on our website. If you require a Saturday delivery you must contact our office for confirmation. Surcharges will apply.International Destinations [top]
For international destinations we ship our products by UPS or USPS (US Postal Service). During the checkout process you can decide shipping method you prefer. We are able to track and monitor your UPS shipments; however tracking is not available when choosing USPS.Please note packages sent out of this country are subject to the terms and conditions of the destination country. Your shipment is subject to duties and taxes levied by your country. USPS & UPS may also charge a brokerage fee. LCI Paper Co., Inc. is not responsible for additional fees levied by the shipping company or country of destination.
Due to the complexity of international shipments all sales are final. Please do not refuse packages on your end as they cannot be returned to us and no credits will be issued.
Transit Times [top]
Shipments are dispatched from our Marlboro, MA distribution center.Transit Schedule - UPS Ground
Incorrect Shipment Of Items [top]
As our goal is your complete satisfaction, we work very hard to make certain your order is processed and shipped correctly. We take all precautions to prevent errors during order processing, however, errors may still occur. We apologize for any inconvenience this may cause and we will do our best to swiftly rectify the problem. If you feel that an error has been made, please contact our offices within 48 hours of your package receipt. If we need to resend the product(s), we will do so at the same shipping service level as the original order. Upgrades to shipping are the responsibility of the customer.LCI Paper Co, Inc. will not be liable for damages or losses sustained in any way for the products, processing and delivery of your orders.
Shipping Charges [top]
LCI Paper Co., Inc integrates real time shipping rates for UPS and USPS into our website. Shipping charges are calculated based upon weight, location and delivery service.During the shopping process you can calculate real time shipping rates based on the items in your cart. From most areas on our website a cart content box will be available. Enter your zip code to calculate the rates.
Refused Packages / Undeliverable Packages [top]
Customers will be automatically charged a service fee and freight for:- Any refused package.
- Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
- Re-shipment of packages returned to us.
Signature Required On High Value Orders [top]
A signature is required for high value UPS deliveries.
LCI's hours of operation are Monday through Friday, 8:00 to 5:00 Eastern Standard Time.
Mail:
LCI Paper Co, Inc.
53 Brigham Street Unit 7
Marlboro, MA 01752
Phone:
888-488-0120
508-281-5088 (from outside USA)
Fax:
508-281-5142
Email:
service@lcipaper.com
Mail:
LCI Paper Co, Inc.
53 Brigham Street Unit 7
Marlboro, MA 01752
Phone:
888-488-0120
508-281-5088 (from outside USA)
Fax:
508-281-5142
Email:
service@lcipaper.com
Review our return policy, shipping procedures, satisfaction guarantee and general company information.
