With our current Better Business Bureau “A” rating, and if you have any experience at all with LCI Paper, we hope you’ve noticed that customer service is an area that is very important to our business. Daily, all of the office staff at LCI Paper, including the President and Founder, are involved in customer service. It’s something that is expected, and it’s something that we enjoy doing.

Our web site is set up to accept e-mails sent directly from our product pages. For example, a person might be looking at a particular Save The Date card, wondering what envelope size is the perfect fit. Of course that person can pick up the phone and call us, but they can also “Ask us a question” via e-mail directly from a particular product page. That e-mail is received and assigned to a qualified person in the office. On the right is a screen shot from one of our newest product pages, our Sage & Chocolate Border Save The Date kit. You can see the “Ask us a question” link just under the “View Larger Image” link.

Now that you understand the way our customer support e-mail system works, I’d like to write a series of short blog articles addressing specific e-mail questions that I receive and respond to. One day I might write about a unique question and another day I might write about a popular question. If people are asking these types of questions, chances are, others have the same question but might not be as motivated to ask. Expect my series to commence later this week. In the meantime, if you have a question and you think others might benefit from a public answer, post a blog comment right here!

Recommended Link:
LCI Paper’s Customer Service – Better Business Bureau *A* Rating
Sage & Chocolate Border Save The Date

Joshua Birch
josh@lcipaper.com