In early September, LCI Paper Company implemented a new customer product review feature, as described in an interview with LCI Paper President, Larry Chase:
After a customer places an order for the products that they want, about two weeks or so after they receive that order, we will send out an e-mail to them asking if they would like to submit a review about the products that they received, and about their experience shopping on the web site. We’re offering a review that’s open to the public, so it’s out there for anybody to view. The good, the bad, and the ugly–are all going to show on the web site for people to see. We also allow the customer to send private comments if they want to discuss something private with us.
Those familiar with LCIPaper.com may have noticed these reviews and ratings appearing under various products. With comments pertaining to product quality and customer service, the feature has been beneficial for new and possibly apprehensive customers. Larry Chase, on customer benefits:
[Reviews] are helpful for other customers. A lot of times people will comment on the color or the quality of the paper, or the service or how fast they’re getting it, and this gives it from the perspective of the customer, and not just us telling people what they want to hear.
An example of a product review is pictured below.
LCI recognizes that a positive review goes a long way in building product and company credibility. However, as the product review feature is a recent development, not all of LCI’s products are yet accompanied by a review.
The new Customer Testimonials Page responds well to this issue. Seen below, the page is a real time compilation of all reviews and ratings that have been submitted since the launch of the product review feature. Regardless of customer criticism or low ratings, all testimonials are posted, and the current approval rate updated, as reviews are received.
Barry Levine, Vice President of Sales and Service, had the following to say about Customer Testimonials:
Allowing customers to talk about their experience with LCI Paper Company is the best way for us to know how we are performing. New customers have an opportunity to read about the experiences that others have had. When these new prospects see how rewarding the shopping experience has been, a level of confidence is instilled. Reviews of our company and/or products also give us the chance to improve in certain areas when needed. Word of mouth is always the best form of marketing.
The Customer Testimonials Page speaks for itself. One visit to the page will assure you that your potential product is a great one, and that you will be purchasing it from a credible, reliable, and helpful source. At the time of this posting, LCI’s approval rate was 99.15%.
The following testimonials illustrate some of the great experiences LCI customers have had.
LCI handled my questions professionally and pleasantly. The staff are terrific! And the quality of the paper and envelopes we bought is top-rate. We will definitely order from LCI again.
~Harriet L. from PA, USA on Nov 24, 2009
This was my first experience ordering from LCI. Everything about the experience from start to finish was excellent! The staff was able to answer my questions with ease; I was able to order inexpensive samples so that I could make the perfect choice; and the quality of the paper stock was outstanding. Thanks to LCI I will have very professional looking place cards at our large wedding rehearsal dinner. Highly recommend LCI to others!
~Carla T. from LA, USA on Oct 02, 2009
I have bought envelopes from LCI many times, and always their quality and efficiency have impressed me. Their prices are extremely competitive and the speed at which I receive my orders is impressive. I would definitely recommend LCI to anyone who needs paper products, or someone like me who likes to put their own touches on invites and envelopes – you can do this with LCI products and come out looking like you spent a fortune!
~Bryna M. from DE, USA on Sep 27, 2009
See for yourself! Read the most current customer testimonials by clicking the link below.
Recommended Links:
LCI Paper Customer Testimonials Page
LCI Paper President and Founder Larry Chase Explains New Web Features
Kristen Desrosier
