Our Products [top]
We guarantee your satisfaction with our products. Please see Our Guarantee. If you are not satisfied with our products you can arrange to return them to us for a refund or exchange. Our return policy is as follows:Returning Unopened Product [top]
Within 30 days of receipt, products unopened and in its original packaged condition may be returned to us for a full refund or exchange. Freight charges will not be credited for the original shipment or return shipment. To facilitate the return please contact our customer service department at 888-488-0120 Monday through Friday 8:00am-5:00pm EST for a Return Authorization Number (RMA) and return instructions. Returns without authorization from LCI will not be accepted. We suggest insuring the product for its value, as damaged returns will not be accepted. See Packaging of Returns and Insurance.Returning Opened Product [top]
Within 10 days of receipt, products opened but unused and in resalable condition may be returned for a refund or exchange. Freight charges will not be credited for the original shipment or return shipment. Product that has been printed on, cut or used will not be accepted for a refund. Upon receipt, LCI Paper Company will determine if the product is in resalable condition.All opened packages accepted for return will be charged a restock fee of 20% or $7.50, whichever is greater. To facilitate the return please contact our customer service department at 888-488-0120 Monday through Friday 8:00am-5:00pm EST for a Return Authorization Number (RMA) and return instructions. Returns without authorization from LCI will not be accepted. We suggest insuring the product for its value, as damaged returns will not be accepted. See Packaging of Returns and Insurance.
Returning Personalized Product [top]
Personalized products are not returnable. However, if you receive personalized products that were incorrectly printed, we will redo the products at our expense. If you have made the error, we will reprint the products at a discount. To make a claim please contact our customer service department at 888-488-0120 Monday through Friday 8:00am-5:00pm EST.Returning Software [top]
Software is not returnable or refundable. However, if you receive faulty or damaged software please contact our customer service department at 888-488-0120 Monday through Friday 8:00am-5:00pm EST for replacement instructions.Returning Clearance Items [top]
Orders for clearance items are final and nonreturnable. Once the order has been processed, no changes or exchanges can be made.Return Authorization Numbers [top]
All returns must be accompanied by a return authorization (RMA). Please contact our customer service department at 888-488-0120 Monday through Friday 8:00am-5:00pm EST for a Return Authorization Number (RMA) and return instructions. Returns without authorization from LCI will not be accepted.All RMA numbers & receipts will be emailed. Please print the RMA receipt and include in the package.
Damage In Transit [top]
If there is noticeable damage to the outer carton upon receipt please sign for the product as damaged. If the contents inside are damaged and you need to make a claim please contact our customer service department at 888-488-0120 Monday through Friday 8:00am-5:00pm EST. Please do not discard the outer carton or contents as they will needed for examination. While your claim may take several days, we will promptly replace the contents.Cancellation Of Orders [top]
We do our best to ship all orders either the same day or next day. If you need to cancel an order that is in process please contact our customer service department at 888-488-0120 Monday through Friday 8:00am-5:00pm EST. We will be able to confirm your request at that time.Packaging of Returns and Insurance [top]
Please place a copy of the RMA receipt inside the carton.To prevent damage in transit, please use care when repackaging your product for return. Make certain the products have sufficient padding all around. LCI Paper Company will not be responsible for return products received damaged or not delivered. We strongly suggest insuring your package and shipping by a carrier that can track and confirm delivery. Please place a copy of the RMA receipt inside the carton.
Return Address [top]
LCI Paper Co., Inc.Return Department
53 Brigham St. Unit 7
Marlboro, MA 01752
Refunds [top]
After we receive your return and all contents are counted and verified we will issue a credit to the credit card originally used for the purchase. Please allow 10 days after receipt of your return for the credit to be issued. We will email a Cash Refund form for your records. If you should have any questions in regards to your credit please contact our customer service department at 888-488-0120 Monday through Friday 8:00am-5:00pm EST.Print Disclaimer [top]
LCI does make best practice recommendations for printing compatibility on our various papers from our own in house testing and individual paper mill specifications. However, in regards to printing, equipment, paper compatibility and personal results we do not and can not explicitly guarantee verbally or written each consumer application. There are all types of consumer and professional printers on the market, each with their own mechanical and technical makeup. Further, all inks are not the same and papers will react differently to different inks.To help with the process, we offer samples of our papers for testing your specific application on your specific printer. The vast majority of our papers are suitable for conventional printing including offset, thermography, engraving, letterpress and on demand. If you plan on using the services of an outside printer we encourage you to consult them in regards to your printing needs.
LCI Paper Co, Inc. shall not be liable, in any way, for incidental or consequential damages or losses sustained, or aggravated, by print or paper recommendations whether or not made verbally or in writing on this website. This is the sole and exclusive responsibility of the consumer.
LCI's hours of operation are Monday through Friday, 8:00 to 5:00 Eastern Standard Time.
Mail:
LCI Paper Co, Inc.
53 Brigham Street Unit 7
Marlboro, MA 01752
Phone:
888-488-0120
508-281-5088 (from outside USA)
Fax:
508-281-5142
Email:
service@lcipaper.com
Mail:
LCI Paper Co, Inc.
53 Brigham Street Unit 7
Marlboro, MA 01752
Phone:
888-488-0120
508-281-5088 (from outside USA)
Fax:
508-281-5142
Email:
service@lcipaper.com
Review our return policy, shipping procedures, satisfaction guarantee and general company information.
